/* ============================================================
   support.css — Self-contained styles for /support.
   Includes everything: variables, reset, nav, footer, page.
   Nothing else loaded. No external CSS dependencies.
   ============================================================ */

/* ── Reset ──────────────────────────────────────────────── */
*, *::before, *::after {
  margin: 0;
  padding: 0;
  box-sizing: border-box;
}

/* ── Design tokens ──────────────────────────────────────── */
:root {
  --black: #000;
  --white: #fff;
  --offwhite: #F8F8F6;
  --g1: #B0B0B0;
  --g2: #777;
  --g3: #444;
  --g4: #222;
  --g5: #E8E8E8;
  --green: #2AFF00;
  --blue: #38618C;
  --fh: 'Outfit', sans-serif;
  --fb: 'Inter', sans-serif;
  --fn: 'Exo 2', sans-serif;
}

/* ── Base ───────────────────────────────────────────────── */
html {
  font-size: 16px;
  -webkit-font-smoothing: antialiased;
  scroll-behavior: smooth;
}

body {
  font-family: var(--fb);
  background: var(--white);
  color: var(--black);
  overflow-x: hidden;
}

a {
  color: inherit;
  text-decoration: none;
}

img {
  display: block;
  max-width: 100%;
}

/* ── Top nav (fixed) ────────────────────────────────────── */
.nav {
  position: fixed;
  top: 0;
  left: 0;
  right: 0;
  z-index: 100;
  display: flex;
  align-items: center;
  justify-content: space-between;
  padding: 0 clamp(20px, 3vw, 40px);
  height: 56px;
  background: rgba(255, 255, 255, .92);
  backdrop-filter: blur(16px) saturate(180%);
  -webkit-backdrop-filter: blur(16px) saturate(180%);
  border-bottom: 1px solid var(--g5);
}

.nav-logo {
  display: flex;
  align-items: center;
  height: 100%;
}

.nav-logo img {
  height: 80px;
  width: auto;
  display: block;
}

.nav-links {
  display: flex;
  gap: clamp(24px, 3vw, 40px);
  list-style: none;
}

.nav-links a {
  font-family: var(--fh);
  font-size: .78rem;
  font-weight: 500;
  color: var(--g3);
  letter-spacing: .01em;
  transition: color .2s;
}

.nav-links a:hover { color: var(--black); }

/* ── Mobile hamburger ───────────────────────────────────── */
.hb {
  display: none;
  position: fixed;
  top: 14px;
  right: 20px;
  z-index: 102;
  cursor: pointer;
  width: 28px;
  height: 28px;
  flex-direction: column;
  justify-content: center;
  gap: 5px;
  align-items: flex-end;
}

.hb span {
  display: block;
  height: 2px;
  background: var(--black);
  border-radius: 1px;
  transition: all .3s cubic-bezier(.16, 1, .3, 1);
}

.hb span:nth-child(1) { width: 22px; }
.hb span:nth-child(2) { width: 16px; }
.hb span:nth-child(3) { width: 22px; }

.hb.open span:nth-child(1) { transform: rotate(45deg) translate(2.5px, 4.5px); }
.hb.open span:nth-child(2) { opacity: 0; }
.hb.open span:nth-child(3) { transform: rotate(-45deg) translate(2.5px, -4.5px); }

.mob {
  position: fixed;
  inset: 0;
  z-index: 99;
  background: var(--white);
  display: flex;
  flex-direction: column;
  justify-content: center;
  align-items: center;
  gap: 24px;
  opacity: 0;
  pointer-events: none;
  transition: opacity .4s;
}

.mob.open {
  opacity: 1;
  pointer-events: all;
}

.mob a {
  font-family: var(--fh);
  font-size: clamp(2rem, 7vw, 3.5rem);
  font-weight: 800;
  letter-spacing: -.03em;
  color: var(--g2);
  transition: color .2s;
}

.mob a:hover { color: var(--black); }
.mob a.mob-download { color: var(--green); }

@media (max-width: 768px) {
  .hb { display: flex; }
  .nav-links { display: none; }
}

/* ── HERO ───────────────────────────────────────────────── */
.support-hero {
  margin-top: 56px;
  padding: clamp(40px, 7vh, 96px) clamp(20px, 5vw, 40px) clamp(28px, 4vh, 48px);
  max-width: 740px;
  margin-left: auto;
  margin-right: auto;
}

.support-hero-category {
  display: flex;
  align-items: center;
  gap: 10px;
  font-family: var(--fh);
  font-size: .72rem;
  font-weight: 700;
  letter-spacing: .12em;
  text-transform: uppercase;
  color: var(--black);
  margin-bottom: 20px;
}

.support-hero-category::before {
  content: '';
  display: block;
  width: 3px;
  height: 16px;
  background: var(--green);
  border-radius: 1px;
  flex-shrink: 0;
}

.support-hero h1 {
  font-family: var(--fh);
  font-size: clamp(1.75rem, 6vw, 3rem);
  font-weight: 800;
  letter-spacing: -.04em;
  line-height: 1.08;
  color: var(--black);
  margin-bottom: 12px;
}

.support-hero .lede {
  font-family: var(--fb);
  font-size: clamp(.92rem, 3.5vw, 1rem);
  color: var(--g2);
  line-height: 1.6;
  max-width: 560px;
}

/* ── PRIMARY CONTACT CARD ───────────────────────────────── */
.primary-contact {
  max-width: 740px;
  margin: clamp(16px, 3vh, 32px) auto 0;
  padding: 0 clamp(20px, 5vw, 40px);
}

.primary-contact-inner {
  background: var(--black);
  color: var(--white);
  border-radius: 14px;
  padding: clamp(24px, 6vw, 40px);
  display: flex;
  flex-direction: column;
  gap: 18px;
  position: relative;
  overflow: hidden;
}

.primary-contact-inner::after {
  content: '';
  position: absolute;
  right: -40px;
  top: -40px;
  width: 180px;
  height: 180px;
  border-radius: 50%;
  background: radial-gradient(circle at center, rgba(42, 255, 0, .18), transparent 70%);
  pointer-events: none;
}

.primary-contact-label {
  font-family: var(--fh);
  font-size: .7rem;
  font-weight: 700;
  letter-spacing: .12em;
  text-transform: uppercase;
  color: var(--green);
}

.primary-contact-title {
  font-family: var(--fh);
  font-size: clamp(1.15rem, 4.5vw, 1.7rem);
  font-weight: 700;
  letter-spacing: -.02em;
  line-height: 1.25;
  max-width: 480px;
  word-break: break-word;
}

.primary-contact-cta {
  display: inline-flex;
  align-items: center;
  gap: 10px;
  font-family: var(--fh);
  font-size: .92rem;
  font-weight: 600;
  color: var(--black);
  background: var(--green);
  padding: 14px 22px;
  border-radius: 8px;
  transition: transform .2s, box-shadow .2s;
  align-self: flex-start;
  border: none;
  max-width: 100%;
}

.primary-contact-cta:hover {
  transform: translateY(-1px);
  box-shadow: 0 8px 20px rgba(42, 255, 0, .25);
}

.primary-contact-cta svg {
  width: 14px;
  height: 14px;
  fill: currentColor;
  flex-shrink: 0;
}

.primary-contact-meta {
  font-family: var(--fb);
  font-size: .82rem;
  color: rgba(255, 255, 255, .55);
  line-height: 1.6;
}

/* ── RESPONSE-TIME BAND ─────────────────────────────────── */
.response-band {
  max-width: 740px;
  margin: clamp(20px, 4vh, 40px) auto 0;
  padding: 0 clamp(20px, 5vw, 40px);
}

.response-band-inner {
  display: grid;
  grid-template-columns: repeat(3, 1fr);
  gap: 1px;
  background: var(--g5);
  border: 1px solid var(--g5);
  border-radius: 10px;
  overflow: hidden;
}

.response-cell {
  background: var(--white);
  padding: 20px 12px;
  display: flex;
  flex-direction: column;
  gap: 6px;
  text-align: center;
  min-width: 0;
}

.response-cell-label {
  font-family: var(--fh);
  font-size: .62rem;
  font-weight: 700;
  letter-spacing: .08em;
  text-transform: uppercase;
  color: var(--g2);
}

.response-cell-val {
  font-family: var(--fn);
  font-size: clamp(1.1rem, 3.5vw, 1.5rem);
  font-weight: 700;
  color: var(--black);
}

.response-cell-sub {
  font-family: var(--fb);
  font-size: .72rem;
  color: var(--g3);
}

@media (max-width: 600px) {
  .response-band-inner { grid-template-columns: 1fr; }
  .response-cell { padding: 16px; }
}

/* ── ARTICLE ────────────────────────────────────────────── */
.article {
  max-width: 740px;
  margin: 0 auto;
  padding: clamp(36px, 6vh, 64px) clamp(20px, 5vw, 40px) clamp(60px, 8vh, 100px);
}

.article p {
  font-family: var(--fb);
  font-size: .92rem;
  color: var(--g3);
  line-height: 1.75;
  margin-bottom: 20px;
}

.article h3 {
  font-family: var(--fh);
  font-size: 1.1rem;
  font-weight: 700;
  letter-spacing: -.02em;
  color: var(--black);
  margin: 32px 0 12px;
}

.article strong {
  color: var(--black);
  font-weight: 600;
}

.article a {
  color: var(--black);
  border-bottom: 1px solid var(--g5);
  transition: border-color .2s;
}

.article a:hover { border-color: var(--black); }

.article ul {
  margin: 12px 0 20px 20px;
  font-family: var(--fb);
  font-size: .92rem;
  color: var(--g3);
  line-height: 1.75;
}

.article li {
  margin-bottom: 6px;
  padding-left: 4px;
}

.article li::marker { color: var(--g2); }

/* ── SECTION CARD ───────────────────────────────────────── */
.section-card {
  background: var(--offwhite);
  border: 1px solid var(--g5);
  border-radius: 10px;
  padding: 14px 18px;
  display: flex;
  align-items: center;
  gap: 14px;
  margin: clamp(32px, 5vh, 48px) 0 18px;
}

.section-card .num {
  background: var(--white);
  border: 1px solid var(--g5);
  font-family: var(--fn);
  font-size: .85rem;
  font-weight: 700;
  color: var(--black);
  width: 30px;
  height: 30px;
  border-radius: 8px;
  display: flex;
  align-items: center;
  justify-content: center;
  flex-shrink: 0;
}

.section-card .title {
  font-family: var(--fh);
  font-size: 1.05rem;
  font-weight: 700;
  color: var(--black);
}

/* ── TOPIC GRID ─────────────────────────────────────────── */
.topic-grid {
  display: grid;
  grid-template-columns: repeat(2, 1fr);
  gap: 12px;
  margin: 8px 0 24px;
}

.topic-card {
  background: var(--offwhite);
  border: 1px solid var(--g5);
  border-radius: 10px;
  padding: 18px 20px;
  display: flex;
  flex-direction: column;
  gap: 6px;
  text-decoration: none;
  color: inherit;
  transition: border-color .2s, transform .2s;
}

.topic-card:hover {
  border-color: var(--g2);
  transform: translateY(-1px);
}

.topic-card-h {
  font-family: var(--fh);
  font-size: .92rem;
  font-weight: 700;
  color: var(--black);
  letter-spacing: -.01em;
}

.topic-card-p {
  font-family: var(--fb);
  font-size: .8rem;
  color: var(--g3);
  line-height: 1.5;
}

.topic-card-cta {
  font-family: var(--fh);
  font-size: .7rem;
  font-weight: 600;
  letter-spacing: .06em;
  text-transform: uppercase;
  color: var(--g2);
  margin-top: 6px;
  display: inline-flex;
  align-items: center;
  gap: 4px;
}

.topic-card:hover .topic-card-cta { color: var(--black); }

@media (max-width: 600px) {
  .topic-grid { grid-template-columns: 1fr; }
}

/* ── FAQ ────────────────────────────────────────────────── */
.faq-item {
  border-bottom: 1px solid var(--g5);
  padding: 18px 0;
}

.faq-item:last-child { border-bottom: none; }

.faq-q {
  font-family: var(--fh);
  font-size: .95rem;
  font-weight: 700;
  color: var(--black);
  margin-bottom: 8px;
  letter-spacing: -.01em;
}

.faq-a {
  font-family: var(--fb);
  font-size: .88rem;
  color: var(--g3);
  line-height: 1.7;
}

.faq-a a {
  color: var(--black);
  border-bottom: 1px solid var(--g5);
}

.faq-a a:hover { border-color: var(--black); }

/* ── CALLOUT ────────────────────────────────────────────── */
.callout {
  background: var(--offwhite);
  border: 1px solid var(--g5);
  border-left: 3px solid var(--green);
  border-radius: 0 8px 8px 0;
  padding: 20px 24px;
  margin: 20px 0;
}

.callout-label {
  font-family: var(--fh);
  font-size: .72rem;
  font-weight: 700;
  letter-spacing: .08em;
  text-transform: uppercase;
  color: var(--black);
  margin-bottom: 8px;
}

.callout p {
  margin-bottom: 0;
  font-size: .88rem;
}

/* ── CONTACT CARD ───────────────────────────────────────── */
.contact-card {
  background: var(--offwhite);
  border: 1px solid var(--g5);
  border-radius: 10px;
  padding: 28px;
  margin-top: clamp(36px, 5vh, 56px);
  text-align: center;
}

.contact-card h3 {
  font-family: var(--fh);
  font-size: 1rem;
  font-weight: 700;
  color: var(--black);
  margin: 0 0 8px;
}

.contact-card p {
  font-family: var(--fb);
  font-size: .88rem;
  color: var(--g3);
  margin-bottom: 0;
}

.contact-card a {
  color: var(--black);
  border-bottom: 1px solid var(--g5);
  transition: border-color .2s;
}

.contact-card a:hover { border-color: var(--black); }

/* ── BACK CTA ───────────────────────────────────────────── */
.back-cta {
  text-align: center;
  padding-bottom: clamp(40px, 6vh, 80px);
  padding-left: 20px;
  padding-right: 20px;
}

.back-cta a {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  font-family: var(--fh);
  font-size: .78rem;
  font-weight: 600;
  letter-spacing: .06em;
  text-transform: uppercase;
  color: var(--g3);
  padding: 12px 28px;
  border: 1px solid var(--g5);
  border-radius: 6px;
  transition: all .2s;
}

.back-cta a:hover {
  border-color: var(--g2);
  color: var(--black);
}

/* ── FOOTER ─────────────────────────────────────────────── */
.footer {
  background: var(--white);
  color: var(--black);
  padding: 0 clamp(20px, 3vw, 40px) clamp(32px, 4vh, 48px);
}

.footer-grid {
  display: grid;
  grid-template-columns: 1fr 1fr 1fr 1fr;
  gap: 24px;
  padding-top: 24px;
  border-top: 1px solid var(--g5);
}

.footer-col-head {
  font-family: var(--fh);
  font-size: .82rem;
  font-weight: 600;
  margin-bottom: 20px;
}

.footer-col a,
.footer-col span {
  display: block;
  font-family: var(--fb);
  font-size: .78rem;
  color: var(--g3);
  margin-bottom: 6px;
  transition: color .2s;
}

.footer-col a:hover { color: var(--black); }

.footer-col-right { text-align: right; }

.footer-clock {
  font-family: var(--fn);
  font-size: .78rem;
  color: var(--g3);
}

@media (max-width: 600px) {
  .footer-grid {
    grid-template-columns: 1fr 1fr;
    gap: 32px;
  }
  .footer-col-right { text-align: left; }
}